Diogo Ferreira

Diogo Ferreira is an experienced professional in customer success management, currently serving as the Global Customer Success Manager at Anova since September 2019. In this role, Diogo manages a team of 27 agents across multiple regions and coordinates with major customers to enhance their operations while improving customer service processes and data management. Previous roles include CS Team Manager for B2B operations at Anova, Customer Success Specialist at Farfetch, and various customer service positions at Uniplaces and AferInox. Diogo holds a Pós Graduação in Anthropology and a Licentiate degree in Cultural Anthropology from Universidade Nova de Lisboa, along with other educational pursuits in International Business and Philosophy.