Charlis Jimenez Berrocal

Charlis Jimenez Berrocal is a highly skilled professional with experience in various customer service and support roles. Currently serving as a Virtual Receptionist at AnswerHero since March 2023, Charlis provides assistance to middle-sized businesses, including doctor and lawyer offices. Previously, Charlis worked as an Investigation Specialist at Amazon Web Services from December 2022 to March 2023, focusing on risk and fraud analysis in customer accounts and transactions. Additionally, Charlis served as an Automobile Multi-client Response Specialist at Robert Bosch Engineering and Business Solutions, handling customer inquiries and emergency calls related to automotive incidents. Prior experience includes teaching English at La Cometa for high school students in 2020. Charlis holds a Bachelor's degree in English from Universidad de Costa Rica, completed in 2023, as well as a High School Diploma from Colegio Técnico Profesional de Matapalo, earned in 2015.