Kelly Doyle

Kelly Doyle, LSSGB, currently serves as Client Solutions Manager at AnswerNet since April 2021, after a lengthy tenure at Radial Inc. from May 2009 to May 2021, where various roles included Senior Manager of Call Center Operations and Manager of Client Account Management. Accomplishments at Radial include successfully reducing quality error rates by 25.5% and billing error rates by 97% through Six Sigma initiatives, while also playing a pivotal role in transitioning high-value clients and establishing performance-based programs that enhanced client satisfaction. Prior experience includes positions at United Auto Credit Corporation and AT&T, where Kelly excelled in HR management and customer service, demonstrating a strong track record in employee relations, operational efficiency, and cross-functional team leadership. Academic background includes education from Empire State College.