Sharon Thornton is a dedicated advocate for inclusion and diversity in the workplace, boasting over 35 years of experience in the Banking and Finance industry, including more than 20 years in Contact Centres and leadership roles. They have held various significant positions, such as Team Leader at Link Group, Contact Center Manager at Rinnai Australia, and Customer Engagement and Growth Manager at Aware Super. Currently, Sharon serves as the Manager of the Client Service Centre at ANZ, focusing on enhancing operational delivery and team performance. Sharon is also engaged in continuous education, pursuing leadership coaching and management studies at multiple institutions.
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