Nikki Osborne

Nikki Osborne possesses extensive experience in customer experience and operational management within the logistics sector. Currently serving as Head of Customer Experience & Training and previously as Head of Customer Experience and Customer Experience Manager at APC Overnight since July 2020, Nikki oversees the UK's largest independent delivery network. Prior to this, Nikki held significant roles at Yodel, including Head of Network Solution Design, where responsibilities involved the establishment of a Business Control Tower, as well as Head of Customer Operations Group at DHL. Early career experience includes positions at Securicor Omega Express, highlighting a strong foundation in account management. Education was completed at Padgate County High School from 1980 to 1985.