Joshua Black

Joshua Black has a strong background in IT support and help desk roles. Joshua'smost recent position was as an IT Help Desk Associate at APCO Worldwide, starting in March 2022. Prior to that, they worked as a Help Desk Analyst at the Kennedy Krieger Institute from June 2020 to March 2022. In this role, they were responsible for problem tracking and resolution, maintaining support materials, and supporting assigned duties. Before that, they were a LAN Administrator I at Johns Hopkins Hospital from February 2019 to August 2019, where they performed routine PC setup, assisted with departmental applications, and liaised with customers. Joshua also gained experience as a Technical Support specialist at McCormick & Company from August 2018 to February 2019, providing regional/global IT support and maintaining a high level of customer service. Joshua began their career as a Service Desk Analyst at TEKsystems from April 2016 to August 2018, where they logged, tracked, and resolved customer interactions, troubleshooted end user calls, and managed user accounts in Active Directory.

Joshua Black has a diverse education history. Joshua pursued a Bachelor of Science degree in Computer Science from the University of Maryland Global Campus, starting in 2021 and expected to graduate in 2025. Prior to this, they attended the University of Baltimore from 2011 to 2015, focusing on Simulation and Digital Entertainment, although they did not obtain a degree in this field.

In addition to their formal education, Joshua also holds several certifications. Joshua became a Microsoft Certified Professional and obtained the Microsoft Certified Technology Specialist: Windows 7 Configuration certification in November 2015. In the same year, they earned the Computing Fundamentals, IC3 Digital Literacy Certification, Key Applications, and Living Online certifications from Certiport - A Pearson VUE Business. Furthermore, in 2014, Joshua achieved the CompTIA IT Operations Specialist certification, and in 2019, they obtained the CompTIA Security+ certification from CompTIA.