Wendy Esam

Wendy Esam is an experienced Contract Manager currently overseeing the Heathrow Porter service and Control Room operations at APCOA Parking (UK) Ltd since December 2014, demonstrating a strong track record in compliance management and significantly enhancing profit margins by over £300,000. Previously, Esam served as Service Delivery Manager at Servisair from October 1999 to December 2013, leading a large team to ensure service excellence for multiple airlines and maintaining effective communication with key stakeholders. Early career experience includes roles at British Midland International, where responsibilities spanned aircraft dispatch, operation supervision, load control, and customer service, contributing to the efficient management of flight operations. Wendy Esam holds a BTEC national certificate in Business Studies from East Berkshire College and multiple GCSEs from Stanwell Secondary School.