Westley Auten

Westley Auten has a diverse work experience in the technology field. Westley started their career as an Internet Technology Consultant at North Carolina State University in May 2015. In this role, they provided IT support to the engineering department faculty, staff, and students. Westley addressed technical issues with hardware and software, managed university-owned machines, and utilized the ServiceNow ticketing system to provide support via email, phone, and in-person interactions. Westley worked in this position until June 2017.

After their time at North Carolina State University, Westley joined Castlight Health in October 2017 as a User Support Specialist. Westley held this position until January 2018, gaining knowledge and experience in user support for the healthcare industry.

In October 2018, Westley transitioned to a Field Engineer role at Apex Technology Corporation. Westley worked in this role for over three years, until March 2022. As a Field Engineer, they were responsible for carrying out technical alignment and ensuring smooth operations for the company. In March 2022, Westley was promoted to the position of Technical Alignment Engineer, where they continue to contribute their expertise to the company.

Westley Auten obtained a Bachelor's degree in Computer Science from North Carolina State University from 2013 to 2017. In addition to their degree, they have also received several certifications. These include "Windows Server 2019: Install and Configure Active Directory," "Windows 10: Troubleshooting for IT Support," "Networking Foundations: Protocols and CLI Tools," "Networking Foundations: Servers," "Effective Listening," "Business Writing Principles," "Job Skills: Learning the Basics," "Phone-Based Customer Service," "Quick Fixes to Attain Excellent Customer Service," "Tips for Writing Business Emails," and "CompTIA Network+." These certifications were obtained from institutions such as LinkedIn and CompTIA, with various completion dates ranging from 2019 to 2021.