Caitlin Jordan

Caitlin Jordan is an experienced Customer Success Manager currently working at Apixio since June 2023, where responsibilities include managing project workflows related to AI technology and enhancing patient care. Prior to this, Caitlin held the position of Lead Customer Success Manager at COZEVA - Applied Research Works, Inc from January 2021 to June 2023, successfully leading a team of Customer Success Managers, maintaining a 100% client retention rate, and partnering with senior management to improve implementation strategies. Earlier career experience includes serving as Customer Success Manager at Kepler's Books from June 2014 to December 2020, focusing on sales performance and customer growth. Caitlin's educational background includes a Bachelor of Arts from Purdue University and ongoing studies at Flatiron School.