Iris Hermsen is currently the Head of Commercial Excellence at APM Terminals, where they spearhead strategic initiatives to improve customer satisfaction and revenue consistency. Previously, they served as a Lean Six Sigma Black Belt and Innovation Lead at KLM, where they drove operational efficiency and trained teams in data-driven decision-making. Iris has built and led high-performance teams across global commercial organizations and holds multiple advanced degrees from Erasmus University Rotterdam, alongside a Black Belt in Lean Six Sigma. Additionally, Iris is a member of SER Topvrouwen, promoting gender diversity in leadership roles.
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