Michael McDoniel

Michael McDoniel has extensive experience in IT support, with a focus on desktop and service desk support across various organizations. Currently serving as a Senior Service Desk Analyst at Apogee Enterprises, Inc. - Truvue since May 2014, Michael manages all computing systems, servers, backups, wireless devices, cell phones, and printers within the office and plant. Prior to this role, Michael worked at Kellogg as a Next Gen PC specialist and Account Admin, supporting the rollout of Windows 7 and Office 2010 while enhancing first call resolution for the service desk. Experience also includes positions as a Desktop Support Technician and Desktop Specialist at SmithAmundsen LLC and Spherion, respectively, where desktop support was provided for Navistar’s headquarters move. Previous roles include desktop support and IS Analyst positions at TEK Systems, Vision Integrated Graphics Group, and American Tower, demonstrating a strong background in IT support and customer service.