Dewan Choudhury

Dewan Choudhury has extensive experience in the technical support and customer service sectors. Currently serving as an On Site Engineer at Apogee Corporation since April 2011, Dewan specializes in diagnosing and repairing a variety of office equipment, including photocopiers and printers from notable brands such as Sharp, HP, and Samsung. Responsibilities include configuring Multi-Functional Devices and ensuring adherence to health and safety regulations. Prior to this, Dewan worked at Cable & Wireless Communications from September 2004 to April 2011, holding positions ranging from Customer Service Advisor to Customer Service Supervisor, with a focus on managing fault ticket queues, providing first line support, and coaching team members to ensure timely resolution of customer issues.