Kevin Lichoti

Kevin Lichoti is a skilled professional with extensive experience in data verification and customer service. Currently serving as a Data Verification Agent - Team Lead at Apollo Agriculture since September 2021, Kevin manages a team of over 30 agents, addresses escalations, compiles reports on data verification challenges, and participates in the recruitment and training of new agents. Prior to this role, Kevin worked as a Customer Experience Officer at MoKo Home + Living, where responsibilities included addressing customer inquiries and resolving complaints. Experience also includes serving as a Customer Service Agent at Fargo Courier and a Direct Sales Representative at M-KOPA Solar. Kevin holds a Diploma in Mass Communication from Multimedia University of Kenya.