Victoria Muiu

Victoria Muiu is an experienced Customer Support Specialist with a strong background in fast-paced call center environments. Currently employed at Sendwave since June 2022, Muiu handles over 50 outbound calls per shift, provides app assistance, and manages remittance updates for users. Prior experience includes a role as a Customer Care Executive at Safaricom PLC, where Muiu managed over 80 inbound calls and supported projects for workflow optimization, and as a Customer Support Specialist at Influx, where duties included responding to inquiries via live chat and email while conducting KYC checks. Victoria Muiu holds a Bachelor's degree in Counselling Psychology from Kenyatta University, completed in 2019.