Paula Xiomara Hernandez Vargas

Paula Xiomara Hernandez Vargas is an accomplished professional with a strong background in analytical roles within various organizations. Currently serving as an Analista II at Aportes en Línea since May 2021, Paula has been recognized for significant contributions to Colpensiones in processes and individual performance indicators. Previously, as a Pensiones Advisor at UGPP, Paula excelled in customer service quality and effective communication, ranked for the management of public debt agreements and specialty case escalations. During tenure at Procter & Gamble, Paula earned acclaim for effective solutions and structured action plans, as well as for improving processes in client portfolio management and achieving significant reductions in error margins. Early career experience includes a Help Desk Analyst position at Open English, noted for outstanding project contributions and customer satisfaction rates. Paula holds a law degree from Fundación Universitaria Los Libertadores and a recent certification in agile methodologies and organizational innovation from Universidad de La Sabana.