Parthraj Parmar

Parthraj Parmar currently serves as a Senior Technical Support Analyst at AppDirect, responsible for ensuring customer success within a SaaS environment and collaborating closely with product owners, business analysts, and development teams to advocate for system improvements. Previously, Parthraj worked at Wirecard as a Senior Technical Support Engineer, focusing on BSP integrations for airlines and onboarding travel merchants, along with conducting detailed log analyses to identify and report system bugs. Parthraj began professional experience as a Technical Support Engineer, handling CRM and technical onboarding for various merchant types, in addition to credit card processing and troubleshooting. Parthraj holds a Bachelor's degree in Computer Engineering from Nirma University and Atmiya Institute of Technology & Science, completing studies between 2009 and 2016.