Helen Roberts

Helen Roberts is a seasoned professional in transformation and customer experience management, currently serving as Transformation Manager at Appello UK since October 2019, where responsibilities include implementing new contracts and leading strategic projects to enhance customer experience and quality. Prior roles include Integration Delivery Lead at Appello, Head of Assistive Technology at both Hanover Housing Association and Anchor Hanover Group, and Customer Services Consultant at Argos For Business, where a significant review of complaints policies was executed. Helen's earlier experience encompasses Director of Customer Services at AllStar Business Solutions Ltd and various leadership roles at Arval - BNP Paribas Group and PHH Arval, focusing on operations and credit risk management. Education was completed at St Johns, Cyprus, from 1983 to 1986.