Ken Pomares, MBA, has diverse experience in customer service, compliance analysis, and project management. Currently serving as an Apple Product Specialist & Technical Support since July 2017, Ken has excelled in resolving technical issues and achieving a 95% customer satisfaction rate. Prior roles include Research Compliance Analyst at Houston Methodist Hospital, where compliance risks were reduced by 15% through adherence to regulations, and HR Project Analyst, focusing on data analysis to influence HR policies. Ken also gained experience as Project Technician II for the City of Houston, ensuring contract compliance and coordinating project execution. Ken holds a Bachelor of Business Administration in Finance from the University of Houston-Downtown and a Master of Business Administration in Business Management from Texas Woman's University.
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