Ramesh Radhakrishnan

Ramesh Radhakrishnan is an experienced professional in customer success and operational management, currently serving as the Contact Centre & Customer Success Manager at ADF Data Science since July 2021. Ramesh has successfully orchestrated the transition from Five9 to AWS, demonstrating expertise in Salesforce applications and designing IVR flows compliant with US regulations. Prior to this role, Ramesh was the PAN India Collection Head at PT. Bussan Auto Finance, where substantial cost savings were achieved through Telecalling Field Collection and the implementation of a Cloud Dialing strategy. Ramesh's career began at SBI Cards, where progression from Tele Associate to Customer Service Lead included optimizing processes and achieving exceptional collection results. Ramesh holds a B.Sc in Biotechnology with a focus on Zoology/Animal Biology from R K M Vivekananda.