Steven Toka Nchaupe

Steven Toka Nchaupe is an accomplished operations management professional with significant experience in the call center industry. Currently serving as the Call Center Operations Manager at Startek since September 2021, Steven is responsible for overseeing operations, driving performance, and enhancing customer satisfaction. Prior to this role, Steven held various positions at WNS Global Services, including Deputy Manager Operations and Group Manager, where responsibilities included managing international operator centers, developing operational strategies, and improving productivity and cost savings. Earlier career experience includes a role as General Supervisor at Maputle Primary School, where administrative operations were effectively managed. Steven holds a Bachelor of Education degree from the University of Pretoria.