Andrew McWilliams

Andrew McWilliams is a seasoned professional with extensive experience in customer care and operations management. Currently serving as the Director of Customer Care at Applied Systems, Andrew has successfully led initiatives to enhance customer satisfaction and operational efficiency since the acquisition of EZLynx in April 2013. Prior roles include Manager of Operations at EZLynx, where Andrew provided strategic analysis resulting in significant improvements in customer interactions and revenue growth. Notable achievements include transforming a product's revenue from $30,000 to over $1 million annually as a Project Manager of Website Development and implementing a marketing automation transition that refined marketing strategies. Andrew's career spans various roles in marketing, project management, and customer service within notable organizations, coupled with a solid educational background in business from the University of North Texas and Dallas College.