Giovanni Hale

Giovanni Hale is a skilled IT professional with extensive experience in technical support and service desk operations across various environments. Currently serving as a Tier 2 Service Desk Technician at Applied Systems since January 2023, Giovanni partners with C-level executives to provide high-touch IT support and leads enterprise hardware/software deployments. Prior roles include IT Support Specialist, Tier 2 Application Support Analyst, and Technical Support Engineer at several organizations, where Giovanni demonstrated strong problem-solving abilities and operational improvements, significantly enhancing efficiency and cost savings. Giovanni's career began in the US Navy as a Hospital Corpsman, and the individual is pursuing a Bachelor of Science in Cyber/Computer Forensics and Counterterrorism at Southern New Hampshire University.