CS

Charalambos Sotiriou

Customer Support & Operations Lead at Appnext

Charalambos Sotiriou has worked as a Customer Support & Operations Lead at Appnext since November 2017. Appnext is a large on-device and in-app discovery platform that recommends users with apps they need throughout their mobile journey. Through direct partnerships with top OEMs, operators, and app developers, Appnext creates a discovery experience in over 10,000 mobile touchpoints. Before that, they were a Customer Service Consultant - Shiftleader at Omnitouch Cyprus Ltd from June 2014 to November 2017. At Omnitouch Cyprus Ltd, the focus was on providing excellent customer service and continuously developing employees' skills and knowledge.

Charalambos Sotiriou completed their education history as follows. From 2009 to 2014, they attended the University of Ioannina, where they pursued Philosophical Studies in the Department of History & Archaeology. Prior to that, from 2004 to 2007, Charalambos Sotiriou attended the Linopetra Lyceum, although the field of study for that period is not specified. In terms of additional certifications, in 2018, they obtained a certification titled "Introducing Innovation in Customer Servicing Chain to Help the Service Firm to Grow Profitably" from CIIM - Cyprus International Institute of Management. Additionally, in 2022, Charalambos obtained the "AppsFlyer Essentials Certificate" from AppsFlyer, though the specific month is not provided.

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