Lauren Charters

Lauren Charters has a diverse work experience, starting with their role as a Customer Support Specialist at AppSumo from January 2020 to January 2021. During this time, they demonstrated exceptional communication skills in providing quality customer assistance, handling around 1,500 support requests per month. Lauren then progressed to become a Customer Support Team Lead at AppSumo from January 2021, where they focused on creating training and onboarding materials, collaborating with partner support teams, and tracking support request trends.

Prior to their role at AppSumo, Lauren worked at Picnik as a Manager from June 2018 to January 2020. In this position, they implemented changes in training programs that resulted in an 85% retention rate and successfully created new cocktail recipes that contributed to increased sales. Additionally, they organized educational field trips and appreciation events for the staff.

Overall, Lauren's work experience showcases their expertise in customer support, team leadership, training, and creative problem-solving skills.

Lauren Charters obtained a Bachelor's degree from the University of the Ozarks from 2012 to 2016.