Mahbub Ahmed

Mahbub Ahmed is an experienced IT professional currently serving as an ITSM Business Analyst at APSIS since March 2024 and has held the position of Senior Software Support Manager at Computer Ease Limited since January 2012, where responsibilities include supervising technical staff and managing IT service delivery to ensure customer satisfaction. Mahbub's earlier role at EMD Dhaka involved monitoring and maintaining computer systems and networks, along with providing technical support. Academic credentials include a Postgraduate Degree in Computer Science from Bangladesh Institute of Management, a Master's degree in Business Administration and Management from the National University of Bangladesh, and a Bachelor of Commerce in Management from the same institution. Key strengths encompass service delivery management and strategic planning to enhance IT operations.