Jody Crownover

Jody Crownover is a seasoned professional in customer engagement and client services, currently serving as the US Customer Engagement Leader at Aptia Group US since March 2024. Prior to this role, Jody held the position of VP of Client Services at bswift from February 2023 to March 2024, and served as Vice President Client Services at CVS Health from September 2022 to February 2023. Jody's extensive experience includes a tenure at ADP, where responsibilities included HCM Project Manager and Lead HCM Service Consultant/Client Executive, managing client relationships and project activities. Earlier in career, Jody managed customer service operations at Mercer as Customer Service Center Manager, Principal. Jody holds a Bachelor of Science degree in English Writing and Communication, and Early Childhood Education from the University of Massachusetts Dartmouth.