Marwa Ali Moussa

Marwa Ali Moussa has a strong background in banking and customer service, with significant experience at Arab African International Bank and Misr America International Bank. Marwa started their career in 1997 at Misr America International Bank as a Back Office Customer Service representative, where they worked until 2005. In 2005, they joined Arab African International Bank as Deputy Manager Head of Customer Service & Sales, a role they held until 2015. From 2015 to 2021, Marwa worked as a Team Head at Customer Information Center CIC at Arab African International Bank. Marwa then acted as the Head of Accounts Opening Center from 2021 to 2022, and currently holds the position of Head of Accounts Maintenance-CIOC Customer Information and Operations Center at the same bank. Marwa's work experience demonstrates their expertise in customer service, operations, and management within the banking industry.

Marwa Ali Moussa earned a Bachelor of Arts degree in English Language and Literature from Al-Azhar University, where they studied from 1991 to 1996. Additionally, they obtained a certification as a Certified International Retail Banker (CIRB) from the EBI Egyptian Banking Institute in 2012, specializing in Banking and Financial Support Services.