Mona Ibrahim

Mona Ibrahim possesses extensive experience in customer experience and service quality across various esteemed financial institutions. Currently serving as Head of Customer Experience at Arab Bank, Mona has previously held key positions, including Service Quality & VOC at the National Bank of Egypt, Assistant Manager Customer Experience at Bank Audi, and roles in service quality at Emirates NBD, including Team Leader and Officer. This diverse background showcases a strong commitment to enhancing customer satisfaction and service excellence in the banking sector.