Cristian Herrera

Cristian Herrera, MBA, has over 20 years of work experience in customer experience and leadership roles. Cristian most recently served as the Vice President of Customer Experience at Athens Services, where they provided strategic leadership and implemented NPS and CSAT programs. Prior to this, they held the position of Director of Customer Experience at Athens Services, overseeing KPI performance and providing guidance to customer service and sales teams.

Before joining Athens Services, Cristian worked at Republic Services for 10 years, where they were the Area Customer Service Senior Manager, responsible for improving customer experience and developing net promoters. Cristian also served as a Workforce Analyst during their time at Republic Services.

Additionally, Cristian has experience in the telecommunications industry, having worked as a Broadband Supervisor at Charter Communications. Overall, Cristian Herrera has a strong background in customer experience, strategic leadership, and project management.

Cristian Herrera is currently pursuing a Master of Business Administration (MBA) degree from the University of La Verne, with an expected completion date in 2022. Prior to this, they earned a Bachelor of Business Administration (B.B.A.) in Organizational Leadership from Azusa Pacific University in 2017. In 2015, Cristian obtained an Associate of Arts (A.A.) degree in General Studies from Citrus College.

Cristian also holds a certificate of achievement in Business Administration and Management, General, which they earned from Citrus College in 2015. Additionally, Cristian completed a program in Information Technology at the United Education Institute-Huntington Park Campus.

In terms of certifications, Cristian obtained the "Marketing Foundations: Competitive Market Analysis" certification from LinkedIn in April 2020. Cristian has also pursued certifications in customer experience management and communication through the UC Santa Barbara PaCE Customer Experience Certificate Program and Toastmasters International, respectively. The specific completion dates for these certifications are not provided.