Stephen C.

Stephen C. has extensive work experience in the field of information technology. Stephen is currently working as the Vice President of Information Technology at ARCHER since November 2021. Prior to this role, Stephen served as the Director of IT at Thorpe Specialty Services Corporation from August 2018 to November 2021. In this position, they were responsible for managing and developing the IT organization's strategy, infrastructure, applications, and cybersecurity. Stephen also collaborated with business units to align their IT roadmap with Thorpe's priorities and initiatives.

Before joining Thorpe, Stephen worked as the Director of IT Infrastructure at Dover Artificial Lift / Apergy from June 2014 to July 2018. In this role, they led the Infrastructure and Operations organization, overseeing desktop, mobile devices, network, systems, and communications technologies. Stephen also designed and implemented strategic plans and roadmaps to ensure the organization's technology was aligned with business needs.

Prior to Dover Artificial Lift / Apergy, Stephen was employed at Energy Future Holdings from August 2009 to June 2014. Stephen held the positions of Senior Manager IT - End User Computing and Project and IT Delivery Manager - End User Computing. In these roles, Stephen was responsible for managing incident, change, and problem management processes, end-user support, and large-scale IT projects.

Earlier in their career, Stephen worked at Dr Pepper Snapple Group as the Manager of Support Service Delivery from January 2008 to September 2009. Stephen established and managed incident and problem management processes, as well as oversaw external service providers for the service desk and desktop support.

Stephen also has experience at Cadbury-Schweppes/Dr Pepper as the Global Incident Manager from April 2007 to January 2008. Stephen acted as the main point of contact for incident management worldwide, maximizing service availability and monitoring actions arising from critical incidents.

Additionally, Stephen has held positions such as Information Technology Support Center Manager at Greyhound Lines, Inc from July 2006 to March 2007, Technology Help Desk Manager at Indiana Farm Bureau Insurance from April 2004 to June 2006, and Solution Center Manager at Sallie Mae (SLM) from September 2001 to April 2004. In each of these roles, they demonstrated their ability to manage IT teams, establish and improve service levels, and develop staff.

Overall, Stephen C. has a strong background in information technology, with key expertise in IT strategy, infrastructure management, project management, incident and problem management, and end-user support.

Stephen C. has a Bachelor's degree in Computer Science from the University of North Texas. Stephen also holds a certification in ITIL - Foundations v3 from CSME, although no information is available about the date of obtaining this certification.