Karen McArthur

Karen McArthur is an accomplished professional with extensive experience in governance and standards across various sectors. Currently serving as Chair of the Standards Committee at ARCO and Independent Chair of the Stakeholder Committee at Heat Trust, Karen also holds multiple committee and board positions, including Board Member at London TravelWatch and Director at 2Resolve Ltd - Professional Standards. Notable previous roles include Chair of The Waterways Ombudsman and Independent Commissioner at the Direct Marketing Commission. With advanced education including an MBA from the University of Westminster and a Post Graduate Certificate in Sustainable Business from the University of Cambridge, Karen brings a robust skill set in policy development, consumer advocacy, and organizational governance.