Shannon Baquar

Shannon Baquar has extensive work experience in various roles, including Customer Success Manager/Implementation Specialist at Arcoro since November 2018. In this role, they work closely with various teams to successfully implement Time and Attendance, Applicant Tracking, Onboarding, and HR modules. Shannon'sresponsibilities include process documentation and training materials, planning and configuration of new customer accounts, training/coaching customers to utilize the solution effectively, communication with customers to review program status and promote product features, and monitoring and driving customer engagement and adoption.

Before Arcoro, Shannon worked at CallSource from 2014 to 2019, starting as an Account Manager responsible for maintaining relationships with assigned accounts and identifying products and services that benefit clients. Shannon then transitioned to become a Business Advisor, where they provided excellent customer service and managed account activities and client needs.

Prior to CallSource, Shannon worked at Viacom as a Project Manager from 1998 to 2007. In this role, they focused on customer service and building relationships with assigned accounts.

Shannon's earlier work experience includes roles as a Telecommunication Coordinator at Oakwood Corporate Housing from 1990 to 1995.

Shannon Baquar completed their Master of Business Administration (M.B.A.) from Pepperdine Graziadio Business School in the years 2000 to 2002. Prior to that, they obtained their Bachelor of Business Administration (B.B.A.) from the same institution, specializing in Business Administration and Management, General, during the years 1998 to 2000.

In addition to their formal education, Shannon Baquar holds a certification in Health and Life Brokers Licence. However, specific information about the institution where they obtained this certification and the month and year of completion is not available.