Bhushan Pangaonkar

Bhushan Pangaonkar is a seasoned professional in the field of technical writing and information development, currently serving as Principal Information Developer at Arctera.io since April 2025. Prior roles include Specialist Technical Writer and Senior Technical Writer at NICE Ltd from March 2021 to April 2025, and Technical Communication Expert at Amdocs from May 2013 to May 2019, where responsibilities encompassed document publication, peer reviews, and the release of technical documentation. Earlier professional experience includes serving as Sr. Technical Writer at Mphasis, focusing on web content and courseware development, and as a Technical Writer at Webaroo, where tasks involved improving help systems and technical documentation. Bhushan began a career at Packt Publishing, advancing from Technical Content Editor to Content Team Leader, emphasizing content strategy and development. Educational qualifications include a Post Graduate Diploma in Communication and Journalism and a BSc in Information Technology, both from the University of Mumbai.