Eliza Kim

Eliza Kim is a seasoned technology professional with a diverse background in customer support, security engineering, and technical services. Currently serving as a Concierge Security Engineer 3 at Arctic Wolf since April 2021, Eliza previously held various roles including Support Analyst at Fidelity Canada and Service Desk Manager at Jolera, where contributions included improving service quality and managing client onboarding. Earlier experiences include working as an Enterprise Service Desk Technician and a Customer Service Representative, as well as roles in educational contexts such as Peer Tutor and TaLK Program Coordinator. Eliza holds an Ontario College Diploma in Paralegal from Seneca Polytechnic and a Bachelor of Arts in East Asian Studies from York University.