Lucine Arendse

Lucine Arendse is a skilled IT professional with extensive experience in technical support and incident management. Currently serving as a Senior Service Desk Specialist at Ardagh Group, Lucine oversees escalation management and trains new staff on support processes. Previous roles include E2E Incident Manager at Logicalis SA, where timely incident ticket updates were prioritized, and Customer Experience Specialist at EXL, managing administrative needs for US insurance customers. As a Senior Customer Service Specialist at Capita, Lucine successfully implemented customer retention strategies, while earlier experience at TFG involved proactive engagement and meticulous data management in insurance sales. Lucine holds a degree in System Development from Boston City Campus, reinforcing a strong foundation in information technology.