Bernd Hesse

Senior Business Service Manager - ITIL V4 Managing Professional at Arelion

Bernd Hesse is a Senior Business Service Manager at Arelion, formerly TeliaSonera Carrier. Bernd is involved in designing and enhancing processes at the latest ITIL V4 Managing Professional level, utilizing the Deming Cycle to improve service quality. Previously, Bernd worked at Telia Sonera as a Service Manager & ITIL V3 Expert and at Cisco Systems as a Senior Engagement Program Manager. Bernd also has experience at o.tel.o as a Project Manager and Bosch Telecom as a Sales Support Engineer. Bernd holds a degree from RWTH Aachen University.

Links

Previous companies

Cisco logo

Org chart

Peers

Pawel Urbanski

Advanced Customer Solution Manager

Anthony Manocchio

Service Manager

Timeline

  • Senior Business Service Manager - ITIL V4 Managing Professional

    March, 2022 - present

  • ITIL V4 Managing Professional Service Manager

    January, 2022

View in org chart