Jarvis Smith

Jarvis Smith is a seasoned IT professional with extensive experience in technical support and helpdesk roles, spanning over 20 years. Currently serving as a Senior Helpdesk Analyst at Indigo IT LLC since November 2017 and as a Deskside Support Technician at ARES Solutions, Inc., Jarvis has developed expertise in supervising teams, creating Standard Operating Procedures, managing user accounts in Active Directory, and providing VIP support to high-profile customers. Prior roles include IT Analyst at Apex Systems, where Jarvis facilitated end-user interactions and handled trouble tickets, and Tech 1 at Verizon Wireless, where troubleshooting and account analysis were key responsibilities. Jarvis holds a Bachelor's degree in Mass Communication/Media Studies from Tennessee State University, completed in 2001.