Raul Martinez

Raul Martinez is an experienced Information Technology Service Delivery Manager with a tenure at Argo Group starting in March 2013. In this role, responsibilities include managing escalations for infrastructure, applications, and systems, alongside developing service delivery frameworks and quality assurance processes to enhance efficiency. Prior positions at Argo Group include Service Delivery Manager for Applications, overseeing end-to-end service delivery, and Senior Software QA Analyst, leading a team to ensure high-quality software releases. Additionally, Raul served as Quality Assurance Manager at The Scooter Store, where leadership involved managing a QA team, executing various testing methodologies, and ensuring optimal product quality and adherence to timelines.