Cathy A. Kirch

Cathy A. Kirch is a seasoned professional with extensive experience in business analysis and IT service management. Currently serving as a Senior Business Analyst on the ServiceNow Platform at Argonne National Laboratory, Cathy focuses on enhancing service delivery and request management processes. Previous roles include leadership positions at Allstate Insurance, where Cathy established IT governance best practices and supported the adoption of Agile methodologies. As a past president of itSMF USA, Cathy contributed to the organization's mission of advancing service management practices while providing member services and promoting best practices through public speaking engagements. Cathy holds an ITIL Expert certification and possesses a strong foundation in systems engineering and IT management.