Marlene K.

Marlene K. has a solid work experience spanning over several years and various roles. Marlene began their career at Wachovia Bank as an Assistant Vice President from 1994 to 2001. Marlene then moved on to JPMorgan Chase & Co., where they worked as an Assistant Vice President, Customer Service, Retail Credit Services from 2002 to 2007. During their time at JPMorgan Chase, Marlene achieved the Site Availability Budget and implemented controls and audit processes to reduce the site's Average Handle Time.

In 2007, Marlene joined ManpowerGroup as a Business Operations Leader, where they were responsible for creating a center of excellence for customer, client, and vendor contact. Marlene also played a key role in integrating and enhancing enterprise technology and developed an online chat channel to serve customers and stakeholders.

Currently, Marlene is employed at the Arizona Department of Revenue since 2016. Marlene started as a Division Administrator for the Agency Call Center and Account Management support for the Collections District. Marlene also served as the Agency Administrator for the bankruptcy department, overseeing and facilitating debt set-off for participating cities, towns, and municipalities. Marlene achieved an impressive employee engagement score of 97% in 2017 and delivered a production improvement of over 300%.

Overall, Marlene K. has a strong background in leadership, customer service, operations, and strategic planning.

Marlene K. pursued their education at The University of Trinidad and Tobago from 1977 to 1979. During this time, they obtained a Diploma, although their field of study was not specified.