Josh Carpenter

Josh Carpenter has extensive work experience spanning over 25 years. Starting in 1996, Josh worked as an Application Support Analyst II at Fannie Mae for 11 years, followed by two years as Lead Project Manager on the Release Management Team. In 2012, Josh began working as a Senior Technical Support Engineer at Parature and was promoted to a Microsoft position in 2014. At Microsoft, Josh worked as a Senior Technical Advisor for seven years before moving on to StayNTouch as a Customer Support Manager in 2017. Later that same year, Josh joined Aireon LLC as a Customer Service Manager and then moved to Housecall Pro in 2021 as a Technical Operations Manager. Most recently, Josh began working at Arkestro in 2022 as the Director of Customer Support.

Josh Carpenter's education history includes attending the University of Wales Trinity Saint David from 2021 to 2023, where they are pursuing an MBA in Business and Management. Prior to that, they attended Keene State College from 1984 to 1985 and the University of Cambridge in 1986, both for Computer Programming. Josh also attended Omega Studios' School of Applied Recording Arts & Sciences from 1988 to 1989. Additionally, they have attended Montgomery College, though the duration is unknown. Josh has also obtained several certifications, such as Leading at a Distance from LinkedIn in October 2022, IT Information Library Foundations Certification (ITIL) from AXELOS Global Best Practice in December 2020, Lucidchart Essentials from Lucid in April 2019, ITIL Foundation Certificate in IT Service Management from AXELOS Global Best Practice in December 2017, and Support Center Manager from HDI, though the date of completion is unknown.