Erin Madden Ramirez

Erin Madden Ramirez has a long and varied work experience. Erin began in 1997 as the Associate Director of Information Systems at Arena Stage at the Mead Center for American Theater. In 2005, they became the Systems/Web Manager at Alaksa Center for the Performing Arts. In 2007, they held two roles, Box Office Manager at both the Dallas International Film Festival and Fort Worth Opera, where they also served as Systems Administrator, maintaining and troubleshooting ticketing and fundraising databases, performing data analysis and list generation, and marketing. From 2014 to 2019, they worked at PatronManager, where they held the roles of Client Project Manager, Data Project Coordinator, and Senior Data Specialist. In 2019, they joined Arkus, Inc. as an Engagement Manager and Implementation Specialist.

Erin Madden Ramirez has an education history that includes a BA in Dramatic Arts from St. Mary's College of Maryland from 1991 to 1995, and they attended Richard Montgomery High School from 1987 to 1991, where they were part of the International Baccalaureate program. Additionally, they have completed a Ranger program from Trailhead by Salesforce from 2015 to 2018. Erin also has a number of Salesforce certifications, including Salesforce Certified User Experience Designer (2022), Salesforce Certified Pardot Specialist (2021), Salesforce Certified Education Cloud Consultant (2020), Salesforce Certified Community Cloud Consultant Certification (2019), Salesforce Certified Service Cloud Consultant (2019), Salesforce Certified Advanced Administrator (SCAA) (2019), Salesforce Certified Platform App Builder Certification (2019), Salesforce Certified Sales Cloud Consultant (2019), Salesforce Nonprofit Cloud Consultant (2019), and Salesforce Administrator (2018).