William R.

William R. possesses a robust background in IT and end-user support, currently serving as the End User Services Manager at Armstrong World Industries since May 2023. Prior experience includes roles as an Infrastructure Solutions Analyst and End User Solutions Engineer at Arraya Solutions from February to May 2023, as well as significant experience at Fenner Drives from May 2012 to February 2023, where responsibilities included IT Endpoint Config & Security Analyst and IT Support Analyst. Earlier in a customer-facing role, William R. worked as a Sales Associate at Petco from April 2010 to March 2013. William R. holds an Associate's degree in Computer Technology/Computer Systems Technology from YTI Career Institute, completed between 2010 and 2012.