Andrew Cruz

Andrew Cruz is an experienced IT professional currently serving as the Manager of End User Services at 11:11 Systems since November 2022, where responsibilities include managing the Service Desk queue and onboarding new hires. Prior to this role, Andrew worked as an Internal IT Specialist at iland Cloud, focusing on supporting Macs and managing the onboarding process. Previous positions include Claims Adjuster at Progressive Insurance and Apple Care Senior Advisor at Apple, providing technical support. Andrew's early experience includes roles at Gottlieb Memorial Hospital, Best Buy/Geek Squad, and Beach Body, where skills in customer service, technical troubleshooting, and support were further developed. Andrew holds an Associate Degree in Network System Administration from DeVry University.