Ritchie L.

Ritchie L. has a diverse work experience spanning multiple industries. Ritchie started their career at Booking.com in 2009, where they worked as a Japanese Customer Care Executive and then as a Senior Customer Care Executive, resolving customer issues and managing a team. From 2011 to 2013, Ritchie worked as a Service Level Analyst at Booking.com.

In 2013, Ritchie joined Blue Medora as a QA Engineer, responsible for software testing and quality assurance across various platforms and software stacks. Ritchie later moved on to become a DevOps Engineer, designing, implementing, and maintaining AWS infrastructure for selectstar.io, using Cloudformation for automation.

In 2019, Ritchie transitioned to Arrive Health (formerly RxRevu) as a DevOps Engineer, where they fixed, maintained, and expanded HITRUST/HIPAA compliant infrastructure on AWS. Ritchie also assisted the security team with audits, evidence gathering, and completion of security questionnaires. Ritchie later held the position of Senior DevOps Engineer, participating in hiring new DevOps engineers and creating hardened AWS Workspace and RHEL 7-based golden images.

Their most recent role at Arrive Health is as a Staff Platform Engineer, where they migrated the Wireguard VPN to use pritunl for improved access management and auditability. Ritchie also analyzed and optimized performance of the RTPBI application, as well as spiked the Hashicorp Vault cluster, including creating a custom SELinux policy.

Overall, Ritchie L. has extensive experience in customer service, QA testing, and DevOps engineering, with a focus on infrastructure automation and compliance.

Ritchie L. completed their Bachelor of Arts degree in Japanese Studies at Hope College from 2005 to 2009. Additionally, they obtained a Certificate of Graduation in Japanese Language & Culture from Meiji Gakuin University from 2007 to 2008.