Takia Gordon

Takia Gordon has extensive experience in technical support and IT administration, currently serving in a Technical Support Services role at Arrowhead General Insurance Agency, Inc. since January 2022, where responsibilities include developing training materials focusing on technical awareness and enforcing password policies in Office 365. Previously, from February 2018 to December 2021, Takia worked as a Help Desk Technician and Subject Matter Expert at Insight, collaborating on network security and managing user access in Active Directory. Other roles include Technology Support Technician at K Force Staffing, where software repairs and support were provided, and Customer Service Representative at Assurant, coordinating service for appliance issues. Additional experience includes an Information Technology Internship at Wiley College, where a database was created and a computer lab was established. Takia holds a Bachelor's degree in Business Administration with a focus on Computer/Information Technology Administration and Management from Wiley University, and a Certificate in Information Technology/System Administration from MyComputerCareer.