Bret Jorgensen

Bret Jorgensen is a seasoned professional with extensive experience in customer insights and technical support. Currently serving as the Global Customer Insights Manager at Articulate since March 2016, Bret leads efforts to capture customer feedback throughout the entire customer journey. Previous roles include Lead Customer Advocate, where Bret monitored high-risk support cases, and Senior Technical Support Engineer at CORESense, where Bret spearheaded the rebuilding of the support department. Bret's early career includes positions as an Interactive Project Manager at FingerPaint Marketing and a Game Producer at Agora Games, along with experience in education as a Site Coordinator for a service learning program and a high school/college prep educator. Bret holds a Bachelor's degree in Business and Distributive Education from Buffalo State University and a Master's degree in Game Development from the University of Advancing Technology.