Arval specializes in full-service vehicle leasing and new mobility solutions, leasing more than 1.6 million vehicles at the end of June 2023. Every day, more than 8,000 Arval employees in 29 countries offer flexible solutions to ensure seamless and sustainable journeys for its customers, ranging from large international corporate groups to smaller companies and individual retail clients. Arval is a founding member of the Element-Arval Global Alliance, a strong partnership in the fleet management industry, whose members manage more than 4.4 million vehicles across 56 countries. Arval was founded in 1989 and is fully owned by BNP Paribas. Arval is positioned within the Group’s Commercial, Personal Banking & Services division.

Automotive

Leasing

Arval BNP Paribas Group

Alain van Groenendael

Simone Pinto

Alexandre Barbereau

Stéphane De Marnhac

The Customer Support and Experience team at Arval BNP Paribas Group is dedicated to enhancing client satisfaction and loyalty by providing exceptional service and support throughout the customer journey. This team manages inquiries, resolves issues related to vehicle leasing and mobility solutions, and drives initiatives for customer advocacy and transformation. By leveraging customer insights and data, they continuously improve service delivery and create seamless experiences for diverse clientele, ensuring that every interaction reflects Arval's commitment to excellence.

Customer Support and Experience

Sales and Business Development

Finance and Risk Management

Customer Support and Experience

About

Team members

Other teams at Arval BNP Paribas Group

Sales and Business Development

Finance and Risk Management