Francesca Chiarella

Francesca Chiarella is a skilled Customer Experience Designer at Arvest Bank since July 2023, with previous experience as a Service Experience Designer at Banco de Crédito BCP from July 2019 to August 2022. In this role, Francesca conducted extensive quantitative and qualitative research to enhance customer service across various banking divisions, collaborating with multiple teams to analyze findings. Francesca also held an internship as a Service Experience Design Intern at Banco de Crédito BCP, focusing on research for wholesale and digital channels. Prior to banking, Francesca worked as a Tutora at MAB Your Learning Coach, providing personalized tutoring in subjects such as mathematics and history to students in Lima. Francesca holds a Master’s degree in Design Management from Savannah College of Art and Design and a Bachelor’s degree in Communication from the University of Arizona, alongside studies in Communication and Marketing from Universidad Peruana de Ciencias Aplicadas.