Washington Soares

Washington Soares is a seasoned professional in Customer Success and Experience, currently serving as an Analista de Customer Success at Ascenty since November 2024. With prior experience as a Sr. Customer Success Analyst at Intelligenza, Washington has a strong background in structuring departments, implementing customer-centric processes, and enhancing client journeys. Noteworthy roles include Customer Onboarding Specialist at CyberLabs, where Washington focused on operational efficiencies, and Gestor da Experiência do Cliente at Hospital Vera Cruz, responsible for developing high-performance teams and managing strategic performance indicators. Washington's educational qualifications include a Bachelor's degree in International Relations from Universidade Paulista and a postgraduate degree in Customer Relationship Management from Senac Brasil.